Business Process Analysis and Modeling


This two-day course will teach you how to understand, analyze and improve the processes that exist in organizations. You will learn and use process modeling techniques to document existing processes, perform various analyses and activities and identify and recommend process improvement opportunities.

Topics Include:

  • Process modeling techniques
  • Systems thinking
  • Creating an SIPOC model
  • Performing a gap analysis
  • BPMN notation
  • Swim lane diagrams
  • Process modeling conventions
  • Describing activities
  • Defining event lists
  • Creating activity charts
  • Data flow diagrams
  • Value stream analysis
  • Causal analysis techniques
  • Determining ROI for process improvements
  • Process measures
Who Should Enroll: 
  • Business analysts
  • Executives
  • Functional managers
  • Project managers
  • Programmers interested in expanding their effectiveness
  • Other individuals involved in project work
Learning Outcomes: 
  • How to create a SIPOC model
  • How to perform a gap analysis
  • How to build a ETVX task description
  • How to use the BPMN notation standard to model a business process
  • How to define event lists
  • How to measure process effectiveness
  • How to assess organizational readiness for change
Continuing Education Hours: 
Project Management Institute 13 PDUs-Strategic and Business Management
International Institute of Business Analysis 12 CDUs
Continuing Education Units 1.3 CEUs
Applies Towards Certificates:

Save $655 by registering for the Business Analysis Certificate Program, a series of seven courses (including this one) that can be taken in any order. The registration cost for the certificate program is $4,490, while the cost to register for all seven courses separately is $5,145.

Find additional information about available discounts.

Additional Information: 

This workshop includes techniques from the International Institute of Business AnalysisTM (IIBA®A Guide to Business Analysis Body of Knowledge® (BABOK® Guide).

The Center for Professional Education is an Endorsed Education Provider of the IIBA® (EEP # E48092). IIBA®, the IIBA® logo, BABOK® Guide and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.

This course is not available for college credit.