Conflict Management


Learning to deal with conflict effectively is crucial to maintaining healthy professional and personal relationships. In this course, you will have an opportunity to assess how you typically respond to conflict and learn techniques to help address and overcome interpersonal conflict, tension and misunderstanding. You will also gain awareness of the emotional and psychological processes occurring internally when you are dealing with stressful relationships and will learn skills to help you get to the root of the conflict in any situation.

Who Should Enroll: 
  • Managers, supervisors and team leaders
  • Facilitators
  • Employees working in teams
  • Team leaders with no official supervisory authority
  • Employees who want to develop conflict management and problem-solving skills
Learning Outcomes: 
  • Assess your own approach to conflict
  • Identify different approaches to conflict
  • Learn the difference between a need and a strategy
  • Understand the difference between facts and the stories we tell ourselves
  • Recognize the universal need for respect and emotional safety
  • Practice a process for addressing conflict effectively
Continuing Education Hours: 
Project Management Institute: 6.5 PDUs-Strategic and Business Management
Continuing Education Units: .65 CEUs
Society for Human Resource Management: 6.5 PDCs-Business Acumen
Society for Human Resource Management: 6.5 PDCs-Communication
Society for Human Resource Management: 6.5 PDCs-Leadership and Navigation
Society for Human Resource Management: 6.5 PDCs-Relationship Management
Applies Towards Certificates:
Additional Information: 
UT Austin Gold Seal Certificate:

If you did not register for the Business Management Certificate Program or Small Business Skills Certificate Program bundle but you are still interested in receiving your UT Austin Gold Seal Certificate, please fill out this statement of intent to let us know. You have three years to complete the certificate, starting from the start date of your first class. If you would like to find out if previously-taken courses count towards the certificate requirements, please reach out to your Enrollment and Success Coordinator at Your certificate will be mailed to you upon completion of your final class.

For withdrawal, transfer and refund information, see Policy Code A.