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Learning to deal with conflict effectively is crucial to maintaining healthy professional and personal relationships. In this course, you will have an opportunity to assess how you typically respond to conflict and learn techniques to help address and overcome interpersonal conflict, tension and misunderstanding. You will also gain awareness of the emotional and psychological processes occurring internally when you are dealing with stressful relationships and will learn skills to help you get to the root of the conflict in any situation.
Complete the online TKI Assessment prior to class. The Center for Professional Education will provide instructions via email for accessing the assessment approximately one week before the class.
For withdrawal, transfer and refund information, see Policy Code A.