Registration closes at noon on May 10.
Know Your Audience: Navigating Workplace Communication
Groups that are good at solving problems all have one thing in common: they encourage open give-and-take among people who disagree. But fostering open discussion is a challenge depending on the group's discourse culture and an individual's willingness to be candid. In this workshop, you will learn to identify different kinds of discourse cultures—a group's norms for sharing information and making decisions. You will learn how to choose among the available communication formats: email, text message, memo, blog, one-on-one meetings and group meetings. In this hands-on course you will learn and practice appropriate strategies for inviting input, handling disagreement, coming to decisions and reporting decisions to insiders and outsiders.
- Project managers, communicators and human resources professionals
- Managers, supervisors and trainers at organizations experiencing big changes or high turn-over
- Professionals in any role seeking to improve their communication skills for more effective collaboration
- Individuals with important perspectives and information who feel they aren't being heard
- Identify the structural components of a group's culture along the dimensions of power and territoriality
- Identify the communicative components of a group's culture along the dimensions of toleration for dissent and decision styles
- Learn to choose appropriate formats for communication: email, text message, memo, blog, one-on-one meetings and group meetings
- Practice using communication strategies for inviting input, handling disagreement and for communicating decisions to insiders and outsiders