Know Your Audience: Navigating Workplace Communication

Groups that are good at solving problems all have one thing in common: they encourage open give-and-take among people who disagree. But fostering open discussion is a challenge depending on the group's discourse culture and an individual's willingness to be candid. In this workshop, you will learn to identify different kinds of discourse cultures—a group's norms for sharing information and making decisions. You will learn how to choose among the available communication formats: email, text message, memo, blog, one-on-one meetings and group meetings. In this hands-on course you will learn and practice appropriate strategies for inviting input, handling disagreement, coming to decisions and reporting decisions to insiders and outsiders.