Today’s organizations depend on a wide variety of written communications⸺from short messages (texting, Slack, Discord) to longer ones (emails) to massive ones (proposals and reports). Communicating clearly is a challenge and the results of not communicating clearly can be costly in terms of time and money: mistakes, misunderstandings and endless rounds of clarification.
In this seminar, attendees will learn principles of communicating clearly and concisely so they can minimize mistakes and misunderstandings. Using proven techniques, you will try your hand at improving communications from within your own organization. You will diagnose problems at different levels, learn strategies for addressing those problems, revise the communications based on solid principles and test your work on each other.
Please bring an actual piece of correspondence from your organization that you found unclear or ineffective. (The worse it is, the better.) This correspondence could be an email, short document or social media post.
For withdrawal, transfer and refund information, see Policy Code A.
