Communicating with Candor, Compassion and Confidence

Description: 

Being able to communicate clearly and effectively with others is a vital skill at work and in your personal life. If your colleagues continually catch you off your guard, or you struggle with sensitive situations or difficult people, or you just want to feel understood, this class will help. It incorporates a mix of interactive exercises, enlightening assessments and opportunities to practice new skills.

Who Should Enroll: 
  • Employees throughout the organization who want to develop communication skills
  • Middle management
  • First-level supervisors
  • Prospective first-level supervisors
  • Team leaders with no official supervisory authority
Learning Outcomes: 
  • Discover your natural communication style and learn how to adapt to the style of others
  • Elicit cooperation and respect by honing the verbal, vocal and visual aspects of communication
  • Build harmonious relationships by communicating with tact, diplomacy and credibility
  • Develop listening skills to prevent critical misunderstandings
  • Understand how to communicate up and down the workplace hierarchy and across the cultural spectrum
Continuing Education Hours: 
Project Management Institute 6.5 PDUs-Strategic and Business Management
Society for Human Resource Management 6.5 PDCs-Business Acumen
Society for Human Resource Management 6.5 PDCs-Communication
Continuing Education Units .65 CEUs