Business Process Analysis and Modeling


This two-day course will teach you how to understand, analyze and improve the processes that exist in organizations. You will learn and use process modeling techniques to document existing processes, analyze the efficiency of a process using various techniques, and identify and recommend process improvement opportunities.

Topics Include:

  • Process modeling techniques
  • Systems thinking
  • Creating an SIPOC model
  • Performing a gap analysis
  • BPMN notation
  • Swim lane diagrams
  • Process modeling conventions
  • Describing activities
  • Defining event lists
  • Creating activity charts
  • Data flow diagrams
  • Value stream analysis
  • Causal analysis techniques
  • Determining ROI for process improvements
  • Process measures

Who Should Enroll: 

  • Business analysts
  • Executives and functional managers
  • Project managers
  • Programmers interested in expanding their effectiveness
  • Other individuals involved in project work

Learning Outcomes: 

  • How to create a SIPOC model
  • How to perform a gap analysis
  • How to build a ETVX task description
  • How to use the BPMN notation standard to model a business process
  • How to define event lists
  • How to measure process effectiveness
  • How to assess organizational readiness for change


The Business Analysis Essentials class is recommended but not required as the first course in the series. All students must complete this course as part of the certificate program.

Continuing Education Hours: 
Project Management Institute: 13 PDUs-Strategic and Business Management
International Institute of Business Analysis: 12 CDUs
Continuing Education Units: 1.3 CEUs

Applies Towards Certificates:


Save $655 by registering for the Business Analysis Certificate Program, a series of seven courses (including this one) that can be taken in any order. The registration cost for the certificate program is $4,490, while the cost to register for all seven courses separately is $5,145.

Textbook Information: 

It is recommended, but not required, that students purchase International Institute of Business AnalysisTM (IIBA®A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), version 3.

Additional Information: 

The workshop includes material from the International Institute of Business AnalysisTM (IIBA®Agile Extension to the BABOK® Guide and A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide).

UT Austin Gold Seal Certificate:

If you did not register for the Business Analysis Certificate Program bundle but you are still interested in receiving your UT Austin Gold Seal Certificate, please fill out this statement of intent to let us know. You have three years to complete the certificate, starting from the start date of your first class. If you would like to find out if previously-taken courses count towards the certificate requirements, please reach out to your Enrollment and Success Coordinator at We will present you with your certificate in your final class.

The Center for Professional Education is an Endorsed Education Provider of the IIBA® (EEP # E48092). IIBA®, the IIBA® logo, BABOK® Guide and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.