Business Process Analysis and Modeling


This course will teach you how to understand, analyze and improve the processes that exist in organizations. You will learn and use process modeling techniques to document existing processes, analyze the efficiency of a process using various techniques, and identify and recommend process improvement opportunities.

Topics Include:

  • Process modeling techniques
  • Systems thinking
  • Creating an SIPOC model
  • Performing a gap analysis
  • BPMN notation
  • Swim lane diagrams
  • Process modeling conventions
  • Describing activities
  • Defining event lists
  • Creating activity charts
  • Data flow diagrams
  • Value stream analysis
  • Causal analysis techniques
  • Determining ROI for process improvements
  • Process measures
Who Should Enroll: 
  • Current and aspiring business analysts 
  • Executives and managers
  • Project managers
  • Programmers
Learning Outcomes: 
  • How to create a SIPOC model
  • How to perform a gap analysis
  • How to build a ETVX task description
  • How to use the BPMN notation standard to model a business process
  • How to define event lists
  • How to measure process effectiveness
  • How to assess organizational readiness for change

Students are not required to take the courses in any specific order; however, for students new to the field of business analysis, we recommend starting with Business Analysis Essentials. All students must complete this course as part of the certificate program.

Continuing Education Hours: 
Project Management Institute: 13 PDUs-Business Acumen
International Institute of Business Analysis: 12 CDUs
Continuing Education Units: 1.3 CEUs
Applies Towards Certificates:

Save $655 by registering for the Business Analysis Certificate Program, a series of seven courses (including this one) that can be taken in any order. The registration cost for the certificate program is $4,490, while the cost to register for all seven courses separately is $5,145.

Textbook Information: 

It is recommended, but not required, that students purchase International Institute of Business AnalysisTM (IIBA®A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), version 3.

Additional Information: 

The workshop includes material from the International Institute of Business AnalysisTM (IIBA®Agile Extension to the BABOK® Guide and A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide).

This course may be taken as one of seven classes in the Business Analysis Certificate Program. Sign up to view our on-demand information session about the certificate program. Meet the two instructors, learn about all of the business analysis courses and discover how the certificate program aligns with your career goals.

UT Austin Gold Seal Certificate:

If you did not register for the Business Analysis Certificate Program bundle but you are still interested in receiving your UT Austin Gold Seal Certificate, you may still be able to obtain it. You have three years to complete the certificate, starting from the start date of your first class. If you would like to find out if previously-taken courses count towards the certificate requirements, please reach out to your Enrollment and Success Coordinator at We will present you with your certificate after your final class.

The Center for Professional Education is an Endorsed Education Provider of the IIBA® (EEP # E48092). IIBA®, the IIBA® logo, BABOK® Guide and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.

For withdrawal, transfer and refund information, see Policy Code A.